Managed services is the proactive practice of outsourcing a company’s Information Technology (IT) by a third party known as a MSP (managed service provider) on behalf of a customer.
Managed service providers are the trusted outsourced technology companies that help make small businesses a success. They have been helping small and large companies adopt the newest technologies as well as improving operations and cutting expenses.
Progression of Managed Services
In the late 1990’s large fortune 500 companies start building their own IT networks.
in 2005, smaller companies were able to start taking advantage of the benefits that only large companies could afford such as network management protocol, and the managed service movement began.
Managed services that were performed were usually the “break/fit it model.” Just as the name implies, If you had a computer problem, you gave someone a call to come out and fix the issue and paid a fee.
Soon after, the practice of routine preventative maintenance and monitoring systems became the norm.
Let’s take a look at a timeline of technology managed service providers have been implementing over the past few decades.
- IBM PC Launched
- Small Businesses take advantage of PCs
- IBM PS/2 and 286/386 spreads to more employees
- WordPerfect and Lotus 123 enable word processing and label printing
- Large Scale of Ethernet Begins
- Hard disks allow PCs memory management and databases
- Large fortune 500 companies build IT networks
- File Servers created
- Netware, Groupwise, Windows for WorkGroups get started
- Lotus Organizer allows some corporate and internet email
- The majority of existing PCs need more RAM (the cost at the time was 8MB for $500)
- New PCs have new Intel Premium chips
- The Rise of Multimedia – PC CD-ROMs, Speakers, and Soundcards added to PCs
- “PCS” Cell phone launched
- Palm Pilots and (PDA) Personal digital assistants arrive
- Windows NT starting to take market share from Nowell NetWare
- Merlin and PBX installs hit their peak
- Blackberry Enterprise Server launches (BES)
- Tape backup gets more sophisticated
- Windows XP Launched
- Fax machines begin to become outdated
- The first SaaS solution (software as a service) gets used by rough business units
- Windows Vista Launched
- Polycom is in every conference room
- iPhone launched
- Virtualization projects gain popularity
- Laptops gains popularity over desktops
- Windows 7 Launched
- Microsoft launches Office 365/BPOS
- Microsoft ends the licensing SKU for Microsoft Small Business Server
- Video conferences launched
- MSPs are rising to the challenge to bring the Cloud to small businesses everywhere
- CFOs declare the end of physical hardware spending
- Insurance companies demand cloud-based disaster recovery plans
There’s now more business benefits of using managed IT services than ever before.
Check out the top 5 benefits of using manged IT services for you small business.